Our policy lasts 7 days after delivery. If 7 days have gone by since your purchase delivery, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
- Sale items
- Swimwear
- Gift cards/Gift Certificates
- Any item that is returned more than 7 days after delivery
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable):
Any item not in its original condition is damaged or missing parts for reasons not due to our error.
REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit (without shipping cost) will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at mycocozini@gmail.com.
Sale items (if applicable):
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable):
We only replace items if they are defective or damaged or the wrong size. If you need to exchange it for the same item, send us an email at mycocozini@gmail.com.
SHIPPING
To return your product, you should first email us with your order number at mycocozini@gmail.com
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
For exchanges, make sure you include a pre-stamped shipping envelope with your returns.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
